Return Policy

Return Policy Puur Botanicals (puur7oh.nl)


Last updated: July 5, 2026


1. Right of withdrawal (14-day cooling-off period) As a consumer, you have the right to cancel your order within 14 days of receipt without giving reasons. The cooling-off period starts on the day after you (or a third party designated by you) have received the product.


2. Exception: sealed products The right of withdrawal does not apply to sealed products where the seal has been broken after delivery for reasons of health protection and hygiene (Article 6:230p of the Dutch Civil Code). All our botanical products are delivered sealed. This means that a return is only possible if the packaging is unopened and the seal is intact.


3. Registering a return Do you wish to exercise your right of withdrawal? Please notify us within the cooling-off period via info@puur7oh.nl, stating your order number. You will then receive instructions and the return address. After registration, you have 14 days to actually return the product.


4. Conditions for return

  • The product is unopened and the seal is intact.
  • The product is in its original packaging.
  • The return shipment is sufficiently franked; unfranked shipments will not be accepted.
  • The costs of the return shipment are the responsibility of the buyer.
  • We recommend sending the return shipment with track & trace; the risk of loss during the return shipment lies with the buyer.

5. Refund Upon receipt and inspection of the return shipment, you will receive the purchase amount back within 14 days, including the original shipping costs (upon return of the entire order). The refund will be made in euros by bank transfer, even if the order was paid for with cryptocurrency. When paying with cryptocurrency, the original purchase amount will be refunded in euros, regardless of exchange rate fluctuations.


6. Damaged or incorrect delivery Have you received a damaged or incorrect product? Please contact us within 48 hours of receipt via info@puur7oh.nl, if possible with photos of the product and the packaging. We will ensure a suitable solution (replacement or refund); in that case, the return costs will be covered by us.


7. Excluded from return

  • Products whose seal has been broken (see point 2)
  • Products damaged due to improper storage or handling by the buyer